Frequently Asked Questions

You can pay securely by debit or credit card by calling our Aftersales Team.

Yes! Flexible payment plans are available. Simply pay a low deposit upfront and the balance before your final payment date.

Payments are best made online or by phone, but if needed, you can send a cheque payable to “Travelworld International” at Cruise Club UK, International House, Church Lane, Prestwich, Manchester, M25 1AN.

Yes, we will always recommend comprehensive travel insurance as an essential part of your travel booking. Cruise lines can refuse boarding without it.

Your statement will be emailed within seven days of booking (longer during busy periods).

Tickets are sent via email around 7–10 days before you travel.

Most tickets are electronic. We’ll email your documents to ensure you have everything you need before departure.

You’ll need a valid 10-year passport. Most countries require at least six months’ validity from your return date. Visit Sherpa for more information.

Visa requirements vary by destination. Some are included in your cruise fare. For up-to-date information, check with the relevant embassy or ask our team when booking. If you’re travelling to the USA, an ESTA is required for stays under 90 days, and you can apply online.

Some destinations require vaccinations. Check with your GP or visit Sherpa for more information. 

We recommend arriving at least two hours before short-haul flights and three hours before long-haul departures.

Check your departure airport’s website for the latest terminal information.

This varies by airline, typically around 20kg per checked bag. Check your airline’s website or contact our Aftersales Team.

Yes, most cruise lines require online check-in. You can complete this via your cruise line’s website using your booking reference.

Many of our cruise lines have online portals or dedicated apps. For example, Costa have their own app which gives you an onboarding QR Code. Plus, you can set your preferred dining times, book excursions and more.

Many cruise lines now have a mandatory health questionnaire that you are required to complete at the time your tickets are sent to you. Embarkation may be denied to any guest showing signs of illness such as fever or flu-like symptoms in case of potential exposure to a suspected or confirmed case of COVID-19, in the 14 days prior to embarkation.

Absolutely! Your Cruise Expert can help you book a wide range of shore excursions. If your chosen cruise line requires direct booking, we’ll point you in the right direction to make the process simple.

Yes, your cruise expert can arrange port parking, pre-cruise hotels and lounges for a seamless journey.

Cruises operate a cashless system. Purchases are charged to your onboard account and settled by credit card or cash at the end of your voyage. They may accept Euros, US Dollars or Pounds Sterling, depending on the cruise line.

A guaranteed cabin secures your cabin type, not the specific location. You’re guaranteed at least the grade you book and might receive a free upgrade!

Yes, just let us know if you’re celebrating a special occasion, and we can help organise extras such as champagne, onboard dining reservations or celebration packages.

Cancellations must be submitted in writing via email to aftersales@cruiseclubuk.com. Fees apply as outlined in your booking terms. A cancellation invoice will be issued for insurance claims.

Changes may be possible depending on the cruise line and fare conditions. Contact our Aftersales Team for assistance.

Yes, every ship has a medical centre staffed by qualified professionals.

Yes, but keep medication in the original packaging with prescription labels. Always bring enough for your trip plus a few extra days.

Yes, we have loads of Bonus Value extras like free port parking, premium drinks, tip inclusion and more! Just ask our team for more information.

Absolutely! Your Cruise Expert can help you book a wide range of shore excursions. If your chosen cruise line requires direct booking, we’ll point you in the right direction to make the process simple.

Many cruise lines include gratuities in the fare; others add them to your onboard account. Check your booking for details.

Our Aftersales Team is here to help with everything, from updating details to arranging extras or answering travel questions.

We offer exclusive, perfectly packaged cruise holidays with everything included, from return flights and hotel stays to transfers, Bonus Value extras and more – all backed by expert knowledge and service for your peace of mind.